Pickup FAQs
Junk removal FAQs.
Short answers about estimates, accepted items, building access, and getting your space ready.
Planning your pickup
What information helps with an estimate?
Send an item list, photos, approximate sizes, and your address. Include stairs, elevator access, and the distance to a loading area, then ask what the total covers.
How do I arrange a pickup date?
Share your preferred date and any move-out or project deadline. Ask which pickup windows are available and confirm that they fit your building’s access hours.
How do I check whether an item is accepted?
Describe the exact item, its condition, and the quantity. Flag unusual, damaged, or unknown materials separately and confirm acceptance before adding them to the pickup.
Will my items be donated or recycled?
Ask what options are available for the specific items you have. Material and condition matter, so donation or recycling should be confirmed rather than assumed.
Preparing the space
What should I do before pickup?
Separate items to keep, remove personal belongings from furniture, and clear loose objects from the exit route. Ask about any packing or disassembly before starting it.
What if the items are upstairs?
Give the floor, number of stair flights, and approximate size of the items. Send photos of tight landings or doorways and confirm the carrying arrangements before booking.
What should I check with my building?
Ask about pickup hours, elevator reservations, loading access, and required documents. Share those requirements before agreeing on a date.
Do appliances need to be disconnected?
Explain whether the appliance is built in, stacked, or still connected to gas, water, or electricity. Confirm who handles disconnection and arrange any required utility work with a qualified professional.
Plan your pickup
Request a pickup estimate.
Use your item list, photos, and access details to request an estimate.